Background
The college ran academic, student and HR systems that did not share data. Handling a single request meant switching between systems and resubmitting the same materials to different departments.
Solution
- Master data governance: unified people, organisation, class and programme master data with single-source capture
- Service portal: 146 services digitised, covering certificates, venue booking, reimbursement pre-review and leave approval
- Workflow engine: visual configuration maintained by business units without developer involvement
- Mobile: integrated with WeCom for mobile handling and push notifications
- Institutional dashboards: programme development, enrolment and employment, faculty structure
Outcomes
- 146 services available online, 89 of them fully contactless
- Duplicate reporting reduced by roughly 70%; average handling time from 2.5 days to 4 hours
- Business units configure workflows themselves — new process launch cut from two weeks to one day